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IPMZ Member Satisfaction Survey

As part of our work towards ensuring our member's complete satisfaction, we invite you to take part in our short Member Satisfaction Survey. We thank you for using our services and hope you will be confident to answer the survey.


Gender

Male
Female

Are you currently a full member of IPMZ?

Yes, I am currently a member
No, I am not a member but have been in the past

why you are no longer a full member?




How convenient is IPMZ to access?

Extremely convenient
Very convenient
Moderately convenient
Slightly convenient
Not at all convenient

How professional is IPMZ?

Extremely professional
Very professional
Moderately professional
Slightly professional
Not at all professional

Compared to our competitors, is our product quality better, worse, or about the same?

Much better
Somewhat better
Slightly better
About the same
Slightly worse
Somewhat worse
Much worse

Compared to our competitors, are our prices more reasonable, less reasonable, or about the same?

Much more reasonable
Somewhat more reasonable
Slightly more reasonable
About as reasonable
Slightly less reasonable
Somewhat less reasonable
Much less reasonable

How responsive is IPMZ?

Extremely responsive
Very responsive
Moderately responsive
Slightly responsive
Not at all responsive

How well does the staff at our offices answer your questions?

Extremely well
Very well
Moderately well
Slightly well
Not at all well

Overall, are you satisfied with the employees at IPMZ. neither satisfied nor dissatisfied with them, or dissatisfied with them?

Extremely satisfied
Moderately satisfied
Slightly satisfied
Neither satisfied nor dissatisfied
Slightly dissatisfied
Moderately dissatisfied
Extremely dissatisfied

How likely are you to recommend IPMZ to people you know ?

Extremely likely
Very likely
Moderately likely
Slightly likely

OUR CUSTOMER SERVICE

How eager to help you were the staff at IPMZ?

Extremely eager
Very eager
Moderately eager
Slightly eager
Not at all eager

How knowledgeable were the staff?

Extremely knowledgeable
Very knowledgeable
Moderately knowledgeable
Slightly knowledgeable
Not at all knowledgeable

How helpful was the staff?

Extremely helpful
Very helpful
Moderately helpful
Slightly helpful
Not at all helpful

Was your experience with customer service at IPMZ better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

Much better
Somewhat better
Slightly better
Slightly worse
Somewhat worse
Much worse

PRODUCT/SERVICE SATISFACTION

With regards to your most recent experience with IPMZ, was the quality of customer service you received:

Very Poor
Poor
Average
Very Good
Excellent
Much worse

You indicated that the customer service was poor or very poor, would you please indicate why?




How satisfied are you with the Diplomas on offer?

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfactory

Would you please take a few minutes to describe why you are not satisfied with the Diploma?